24/7 Tenant Self-Service
Tenants can request maintenance, adjust room controls, grant access, and leave feedback in one app.
Trusted by Industry Leaders
Calls drop
Resolutions speed up
Satisfaction increases
Admins get their time back
How It Works
Connect and invite
Sync tenants and leases, connect access control, meters, cameras and room controls, apply your branding, then invite tenants by email or SMS.
Set Guardrails and Flows
Choose which doors each unit can open, define schedules and temperature limits, enable pass types and approvals, and link property and billing status to access rules.
Go Live
Tenants submit requests, manage passes, open doors and control HVAC or lights from the app. Notifications keep everyone updated and every action is logged.
Why Teams Use Fentrica Tenant Self-Sevice
Smart space controls
Tenants run their own space from the app: open doors, adjust HVAC, set lighting scenes, arm/disarm and view live cameras—no calls to the front desk. Admin guardrails keep comfort and security within limits.
Request maintenance and track in the app
Tenants submit issues with photos and get automatic updates on acceptance, ETA, arrival and completion, so they always know what’s happening. No calls or guesswork.
Mobile keys, PINs & licence-plate access
Time-boxed credentials for tenants, visitors and vendors (via phone, PIN pads or licence-plate recognition) keep arrivals smooth and secure.
Remote deliveries, no site visits
When a courier calls, tenants (or admins) open the right door from the app and watch the handoff on live camera. No key exchange, no waiting onsite.
Instant tenant feedback
One-tap ratings and comments flow straight into the maintenance request. Vendors and admins see feedback immediately, which drives faster fixes and measurably higher satisfaction across sites.
Brand the app as your own
We white-label the tenant app and web portal so tenants see your company, not a vendor.
Capabilities at a Glance
Mobile PWA app for iOS and Android
Smart mobile space controls for doors, HVAC, lighting and security
Mobile app access, PIN codes and licence-plate access
Submit maintenance requests with photos and live status
One-tap remote door open for deliveries
Contract-aware access rules that pause on non-payment
Instant feedback and ratings for maintenance requests
White-label app and portal under your brand
Full audit trail for entries, requests and messages
Works with your existing controllers and business software (KNX, BACnet, Modbus, Moderan, Bidrento, Mews and more)
Frequently Asked Questions
No. Phones work out of the box, and we also support PIN pads and licence-plate recognition. Existing controllers stay in place.
We can sync with your business software. When a lease or invoice status changes, access pauses automatically and resumes when the account is settled.
Issue time-boxed PIN codes or a temporary badge.
Yes. Passes are time-boxed and role-based, communication is encrypted, and every action is audited with instant revoke.
Most sites go live in about 30 days once integrations and guardrails are set.
Tenants only see cameras for their own space.
Yes. The app and portal are white-labelled with your logo, colours and domain. E-mail templates can be branded as well.
Let's talk about your buildings
Siduri 3, 11313 Tallinn, Estonia