Faster Work Orders, Clearer Oversight
Auto-create work orders from email, tenant app or calls, route to the right vendor, track timelines, grant time-boxed access, and keep a complete logbook. Everything in one view.
Trusted by Industry Leaders
Free up to 50% admin time for higher value work
Nothing falls through the cracks
Stop chasing vendors
Solve most issues without a site visit
How It Works
Capture & Create
Requests arrive from the tenant app, email, calls or QR codes. Fentrica auto-creates a maintenance request with photos, location, asset context and priority—no double entry.
Route, Schedule & Collaborate
The right vendor/tech is assigned by site and skill. Due dates and checklists are set, procedures attached, and a time-boxed door access pass is issued.
Fix, Prove & Close
Everyone sees a live timeline with messages and photos. First-visit fixes are the norm. Vendors upload proof-of-work; the logbook updates automatically and KPIs (Meant time to repair, first-visit rate, repeats) roll into dashboards.
Why Teams Use Fentrica for Maintenance & Vendor Management
Create, assign & prioritise in one place
Create digital work orders for one or many assets and track them from request → done in a single view.
Collaborate with vendors & tenants in real time
Keep everyone in one thread - admins, vendors and tenants, so questions are answered fast and context never gets lost.
Auto route jobs & track timelines
Tickets are assigned by site, skill and priority; timers surface breaches before they slip.
First visit fixes, fewer truck rolls
Work orders carry model data, diagnostics; control interface; time-boxed door pass; maintenance journal; O&M documentation.
Preventive plans that stick
Recurring preventive maintenance with owners, due dates and checklists; condition triggers fire on run-hours and drift.
Know what's working and what's not
From new maintenance requests, overdue tasks, and completion times to tenant feedback and resolution rates, you see everything in one place for faster, smarter decision-making.
Capabilities at a Glance
Multi-channel ticket creation (email, tenant app, calls, QR codes)
Intelligent vendor routing and assignment
Automated access control integration
Real-time timeline monitoring and alerts
Comprehensive activity logging and reporting
Mobile-responsive dashboard and apps
Frequently Asked Questions
You get CMMS-grade work orders plus connections to Access, Energy, Alarms, Real time control and Reporting. Work orders can issue door passes, pull meter data, inform tenants automatically and roll into a single audit trail.
No. They use a simple, secure web link via email (or simply reply to the email) to see requests, parts and upload proof. Mobile passes are included.
Yes. The tenant app captures issues with photos and auto-routes them to the right admin or vendor.
Yes. We integrate on top of what you own and sync with your business software.
Teams typically cut admin time significantly, reduce repeat visits and improve first-visit fix rates once diagnostics, documentation and access travel with the ticket.
Let's talk about your buildings
Siduri 3, 11313 Tallinn, Estonia